Description

“In a study of skills that distinguish star performers in every field from entry-level jobs to executive positions, the single most important factor was not IQ, advanced degrees, or technical experience, it was EQ. Of the competencies required for excellent in performance in the job studies, 67% were emotional competencies.” — Daniel Goleman

As a small business owner or entrepreneur, you know that success is hard to achieve and maintain, no matter what your goal. It's not enough to be intelligent, or to have the right experience, credentials or contacts. Increasingly, it is your "soft skills" that lead to success. But what makes up these soft skills? The answer is emotional intelligence; and unlike IQ, this is something that can be learned.

Over the last 20+ years, "emotional intelligence" (EI) has become a household word. While many people know what it means generally, the majority don't understand how it impacts their work and daily lives, how to assess and know their own EI, or how to improve EI and the results this improvement might achieve.

Everyone is familiar with "intelligence quotient" (IQ). Most people associate IQ with intelligence and take for granted that it's something you're born with. Emotional intelligence, which is also called emotional quotient or EQ, is something quite different. Rather than a skill you're born with, it is something you develop by interaction with the people around you.

There is a great deal of research which shows that improving your EI can help you improve in all areas of your business – from sales to management to leadership. Honing and improving your EI will have a positive impact on your personal life as well.

What you'll learn